Daimler Trucks North America (DTNA) announces that Virtual Technician - the company’s revolutionary real-time diagnostic system - joins the Detroit brand family.
Virtual Technician is an on-board diagnostic system that provides real-time engine diagnostics, enabling drivers and fleet managers to quickly and accurately evaluate events. Detroit Virtual Technician comes standard on every EPA 2010 Freightliner truck (optional on Western Star trucks) equipped with a Detroit engine.
The proprietary technology helps reduce downtime and decrease maintenance costs by providing a technical snapshot of the engine’s status as soon as the Check Engine light comes on. The Detroit Customer Support Center then relays the information to the provided contact to determine the exact issue, recommended service, how soon the engine needs to be serviced, and supply the closest authorized Detroit service location. Trained technicians are then alerted in advance of the customer’s arrival, so they can quickly line up the parts, arrange for service and repair the problem.
“Detroit Virtual Technician combines the best of our resources – trained technicians, parts availability, expert call center support and advanced technology – into one package that immediately benefits our customers,” says Brad Williamson, Manager, Engine and Component Marketing for DTNA. “With Detroit Virtual Technician, we take the guesswork out of repairs to keep you on the road.”
Detroit Virtual Technician is also available with optional Detroit Visibility, which provides extensive and precise data on stops, idle time, speed, location, path, fuel consumption and more. These real-time records can help fleet managers and drivers assess and manage operations and inefficiencies, enabling them to ultimately enhance productivity.