TU-Automotive, a leading organization focused on the connected vehicle technology segment, recognized Mack’s ongoing commitment to offering state-of-the-art uptime and telematics solutions with the 2015 Commercial Vehicle Maker of the Year Award. Mack received the award for Mack GuardDog Connect, its integrated telematics solution, and Mack Fleet Management Services during the TU-Automotive Detroit Awards ceremony in Novi, MI.
GuardDog Connect is a proactive diagnostic and repair planning solution that monitors critical fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. Available and standard in Mack Granite, Pinnacle, Titan by Mack and TerraPro concrete pumper models, GuardDog Connect now monitors more than 25,000 Mack models and has maximized customer uptime by reducing diagnostic and repair times by 70% and 21% respectively.
Mack Fleet Management Services, also launched in 2014, combines data from the integrated GuardDog Connect telematics hardware with cloud-based intelligence software, initially offered through Telogis, to help fleet owners enhance their operational performance, reduce costs and increase safety.
To further support customer uptime, Mack opened its Uptime Center in late 2014. Located near Mack headquarters in Greensboro, NC, this unique facility houses personnel from every customer support function and connects them to Mack customers and dealers through Mack ASIST, a web-based service management system that enables faster repairs by connecting fleet managers and service providers in real time.
The TU-Automotive Awards are among the most prestigious awards in the connected vehicle industry, featuring 12 award categories and more than 500 entries from around the world. A panel of six independent judges evaluated all entries before determining a winner for each of the 12 categories.