Mack GuardDog Connect, Mack’s integrated telematics solution, is now available and standard in all Mack TerraPro Cabover models equipped with a Mack MP engine. Mack made the announcement at World of Concrete 2016 at the Las Vegas Convention Center.
Mack extended the offering of GuardDog Connect to all Mack-powered TerraPro Cabover models after receiving positive customer response to the Uptime solution. Mack TerraPro models can be configured for many applications, such as a concrete pump, dump, mixer or refuse vehicle.
GuardDog Connect is Mack’s proactive diagnostic and repair planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job.
“Customers responded so favorably to GuardDog Connect that we extended the solution to all our TerraPro Cabover models equipped with a Mack engine,” says Stephen Roy, President of Mack Trucks North America. “The Uptime support offered by GuardDog Connect, as well as our Mack OneCall support service agents, Uptime Center staffed by dedicated professionals and our body builder support team, is unparalleled in the industry.”
Mack made GuardDog Connect standard on TerraPro concrete pump chassis in 2015 and was the first OEM in the industry to offer proactive support service for pump applications. GuardDog Connect has been standard on the Mack Pinnacle, Mack Granite and Titan by Mack models since 2013.
Along with Uptime support, Mack has also made significant strides to simplify body builder support services. Mack recently created a focused body builder support group that offers prompt access to Mack product experts who can answer questions that may arise from the body builder installation process. The group also addresses customer inquiries after a vehicle is in service.
From a chassis perspective, Mack’s wide range of components and packaging options allows customers to select the optimal truck configuration for their specific body. Mack offers access to electrical signals and connections via conveniently located terminal points. In addition, Mack’s BodyLink and Control Link body builder electrical interface systems help simplify the installation of the body to the chassis.
Mack body builder manuals are also available online as a free PDF download. The manuals offer general chassis information for Mack Pinnacle, Granite and TerraPro models built from 2010 through the present. Additional electrical and programming documents have been added for 2013 and newer models and are separately listed.