The Association of Equipment Manufacturers (AEM) and m-ize Inc. (m-ize), a leading provider of smarter customer engagement solutions, have launched Equip Connect, a program to help AEM member companies manage the warranty, support and service needs of their distributors, dealers and end-user customers.
"Currently, each dealership that carries equipment from multiple manufacturers must learn each manufacturer's interface for submitting warranty claims," says John R. Somers, AEM Director of Product Management – Construction, Mining and Utility. "AEM selected m-ize as our software partner to provide a common interface that will drive greater efficiency at the dealer level."
Equip Connect provides a shared hub for manufacturers, distributors, dealers and customers to exchange transaction information such as product registrations, warranty claims, returns (RMA), pre-approvals, payments and supporting data.
AEM's Short-Line Leadership Group initiated and has been the association's program liaison, but the Equip Connect program is open to all AEM manufacturers.
"Dealers and customers will now have an easier way to do business with AEM members," says Ashok Kartham, m-ize CEO. "The m-ize team has decades of experience providing warranty and product support solutions to the heavy equipment industry. m-ize is excited to partner with AEM on a program that allows channel partners to use a single warranty system with multiple brands."
Under the AEM/m-ize Equip Connect program, AEM members receive a special low subscription price to this cloud-based warranty solution. This allows participant companies to fulfill their business needs without the need for an expensive or lengthy implementation.