Isuzu Motors America LLC PowerTrain Division (ISZAPT) announced the first Distributor Service Training Advisory Board (DSTAB) and the election of its new board members at an annual meeting held at its headquarters in Plymouth, MI, on September 20-22, 2016. Isuzu Diesel DSTAB board members were selected from top training instructors in various geographic distributor locations. These experts with hands-on knowledge and advanced training of Isuzu Diesel engines provide technical support while being close to their customers.
"We wanted better communications with our technical trainers helping them to see and hear what other geographic locations experience…offering our customers the benefits. Maybe one solution in Arizona can help another trainer in New Jersey," says George Prokos, Manager Service Development & Training.
Isuzu Diesel Distributor Service Training Advisory Board will help establish goals to increase the number of service training locations, offer timely support to the Isuzu dealer network through improved service bulletins, and work together to create advanced training methods.
"The purpose of this self-governing Advisory Board is to create Isuzu Diesel training that can be used in various markets as best practices providing a network of support from different viewpoints. Our trainers tell us, currently there is nothing in the market like our Isuzu Service Training Advisory Board,” says Jim Lesher, Service Engineer Instructor.
This three-day conference began with topics such as training trends, the E-IDSS/handheld scanner tool, regional training course content, web based/hands-on training, and training plans for 2017. Day two was a team building event at the Ford Rouge Factory Tour and Henry Ford Museum. The last day was concluded with Stage V/Tier 5 product line-up, product issues, and a private DSTAB members only meeting.
