Hatz is expanding its services and has brought the experienced expert Stefan Dierkes on board for the management and development of the Service business division. Hatz is thereby underscoring its strategy of offering machine manufacturers and operators even more advantages through active, modern, digital services.
Stefan Dierkes joins Hatz from Körber Mediapark Systems AG, where he was responsible for the entire service area (Service Director of the Machinery business unit). Prior to that, he was a member of the Management Board (Executive Vice President Service and Solutions) at Winkler + Dünnebier Neuwied. As a trained agricultural machinery mechanic and control engineer, Dierkes knows the business inside out, from the both the point of view of the user and the supplier. He defines his tasks and goals clearly: “Services are still classically technical in many parts of the engine and machine industry. But the world around us is changing. Today and in the future, manufacturers and operators of machines need services that go far beyond the classic support for engines. The digital revolution, Industry 4.0 and the Internet of Things are just a couple of examples that demand completely new service concepts. Hatz will also strengthen its leading role here, as an industry-wide innovator,” explains the new Head of the Service business division.
Dierkes has the best foundations to build upon at Hatz. With the H-series, the traditional Bavarian company introduced the world’s most modern and digitally-controlled three-and four-cylinder engines to the engine market. With its new E1 technology, Hatz is the first manufacturer to provide small engines for networked solutions. On this basis, Dierkes will continue to expand the company’s existing services, as well as adding digital services to them. These will include the expansion of Hatz small parts for digital documentation, connected services for the integration of machines in Industry 4.0 and the Internet of Things, or an online shop for replacement and maintenance parts.
“It’s important to us that our services are not just available to our business partners and machine operators in times of acute need. We want to provide active support for our customers across the entire lifecycle of a machine, so as to ensure and increase the added value of their investment. We are taking this path together with our customers. As part of the market, we understand and develop the precise services that the market demands, as well as its future needs,” continues Dierkes.