FISHER/UNITECH, a product lifecycle management solutions provider, announces its acquisition of R&D Technologies, Inc.’s SolidWorks software business, which operates in New England and the state of New York. SolidWorks 3D computer-aided design (CAD) software provides best-in-class tools for product design, validation, technical communications and data management. R&D Technologies’ SolidWorks customers are located throughout the northeast and consist of manufacturing companies in all facets of discrete manufacturing. These customers will benefit from immediate access to new products and value-added services that will now be available to them from FISHER/UNITECH. Of particular importance to customers in the area will be the availability of Enterprise PLM modules that compliment the SolidWorks Enterprise PDM functionality.
“We look forward to serving the R&D Technologies customer and exceeding their expectations for support and technical leadership with their SolidWorks investments,” says Charles Hess, president of FISHER/UNITECH. “We believe our role is to also serve as their advocate to SolidWorks Corporation to effectively promote software enhancements that provide further gains in productivity.”
“Our decision to work with FISHER/UNITECH in this important transition of our company was based on our firm belief that it offers simply the best in support and service for the customers we have worked with for so many years,” says Andy Coutu, president of R&D Technologies.
Customers will have access to toll free phone, email and online support utilizing FISHER/UNITECH’s SupportExpress platform. SupportExpress provides customers with online case logging and tracking, “virtual advisor” for remote technical support sessions, SELive for online troubleshooting, Knowledge Base access, and invitations to attend Power Users Clinics, Support Hour webcasts, Night School and Update Training Seminars. SupportExpress also provides online bill paying and transaction history, an online catalog with secure shopping cart functionality and access to the Support Hour webcast archive.
Another important customer advantage is access to FISHER/UNITECH’s 3DU online education system. 3DU offers customers the option to take SolidWorks courses online via an interactive environment, delivering unparalleled convenience and flexibility. FISHER/UNITECH is the only SolidWorks reseller to offer a learning management system (LMS) that ensures education objectives for each and every student are achieved.
FISHER/UNITECH will employ local sales and support personnel in North Kingstown, RI and Milford, CT, providing full educational facilities. With a technical staff of over 30 product specialists, consultants, sales and customer support engineers, FISHER/UNITECH has the infrastructure to ensure customers are getting the most out of their technology investment. Since 1993, FISHER/UNITECH has grown to support a customer base of over 6,000 companies and 15,000 users in nine states. With the addition of R&D Technologies into the fold, FISHER/UNITECH will maintain 14 offices in the Midwest and New England, adding five states and 2,000 customers to its portfolio.