Employees have a jillion different factors they might consider when making a decision. In reality, all decisions turn on two or three factors. Your challenge is to prepare your employees so that they will make the decision you would make if you were in their shoes at that time.
Factor #1: Information Availability
Factor #2: Aligning Motivations and Incentives
Factor #3: Coaching
Factor #4: Removing Fear of Failure
Factor #5: Process