The app, which can be downloaded from the iTunes store, is available for any JLG customer who has registered for a username and password for Online Express. Users will be able to scan a machine’s bar code number—or manually enter its serial number—and instantly receive machine data, including in-service dates, engine data, parts lists and safety bulletins. Customers also can view manuals, research pricing and availability, build orders and check order status.
“JLG is the first access equipment company that is supporting its customers by embracing mobile technology,’’ says Chris Mellott, JLG Industries, vice president, Customer Support and Aftermarket Development. “We believe this app will help our customers run their businesses more efficiently. Implementing mobile technology to assist customers is a large part of JLG’s long-term strategy with Online Express.”
JLG, in conjunction with its information technology partner, Global Data Consultants, developed the app based on its customers’ adoption of smart devices, and refined the app after nearly a year of testing and feedback from customers such as mechanics, parts managers, service managers, sales managers and rental company owners.
The company plans to release the app for Android smartphones and tablets within the next quarter. JLG also is scheduling future updates to the app, which will include even more functionality and enhancements based on customer feedback.