Cummins Connected Diagnostics now available for Pacific Controls customers

Pacific Controls is launching service delivery with Cummins Connected Diagnostics to its customers using the Galaxy 2021 Managed Service Platform with Cummins engines.

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Cummins Inc. - a leading independent manufacturer of diesel and natural gas engines - and Pacific Controls Inc. - a leading provider of Internet of Things (IoT) managed services solutions globally - announced that Cummins' Connected Diagnostics application is available to industrial and power-generation customers using Pacific Controls' Galaxy 2021 Managed Service Platform with Cummins Compact, MidRange and Heavy-Duty electronic engines operating in North America.

Connected Diagnostics leverages engine data captured and communicated through Pacific Controls' Galaxy 2021 Platform and the engine and repair expertise of Cummins to provide near-real-time alerts for urgent engine system fault codes. Valuable information and genuine Cummins recommendations are delivered to the customer within seconds of a fault occurrence through an easy-to-understand notification e-mail report or directly through the Galaxy 2021 dashboard.

Connected Diagnostics optimizes the features of Pacific Controls' Galaxy Telematics Fault Monitoring application by providing immediate diagnosis and prioritization of urgent engine system fault alerts. It delivers expert guidance to maintenance and operations management, providing probable root cause enabling proactive steps to streamline the repair process to reduce maintenance, operation and repair costs and minimize equipment downtime.

"Connected Diagnostics through Pacific Controls' Galaxy 2021 Platform will support a proactive approach to engine maintenance and repair while enhancing the value that we deliver to our mutual customers," says Dilip Rahulan, Chairman and CEO of Pacific Controls Inc. He further states, "This collaboration further underscores Pacific Controls' commitment to developing critical solutions with industry leaders that help any market operate more efficiently, safely and enabling real-time business intelligence and new aftermarket values."

"Advanced electronic engine systems can provide Cummins customers with an immense amount of raw engine data, which is not always useful unless it can be converted into usable information," says John Malina, Executive Director - Connected Solutions Business, Cummins. "Pacific Controls' Galaxy customers can now realize the immediate benefit of Connected Diagnostics through its actionable information and genuine Cummins recommendations in response to remote engine system fault data. The collaboration with Pacific Controls in power-generation and industrial markets further demonstrates the seamless-integration approach that Cummins has taken with its Connected Solutions suite."

Commercial availability of Connected Diagnostics for assets equipped with Pacific Controls' G2021 will begin on October 29, 2015.