Kohler introduces customer service mobile apps at EIMA 2014

Kohler Engines introduces new mobile applications to enhance customer service during EIMA 2014.

To provide increasingly efficient service to customers and expand its coverage, Kohler Engines introduced a new mobile application called Kohler-Lombardini Network at EIMA 2014. This app, which can be downloaded from the Apple Store and from the Google Play store, employs geo-location technology to find the nearest sales and service points, and even shows the relative route using Google Maps technology. Also, the results can be filtered according to the characteristics and services required. In this way, a high level of interaction with the user is provided, and the tool becomes the perfect solution for promoting the sales network and the services offered. Developed in Italian, English, French and Spanish, the app enables the dealer to be contacted directly and allows contact information to be shared via e-mail.

In addition, a new app called iService was introduced. This new multimedia platform integrates the enhanced usability of advanced digital technology into a traditional tool for viewing technical manuals.

iService is an innovative solution that combines complete, readily available information in a unique environment which contains the full range of Kohler Engines after-sales tools. This includes and is not limited to the use and maintenance manuals, workshop manuals, spare parts catalogues, and an entire area devoted to warranties. The system also allows the user to take advantage of an on-line distance learning platform, and levels of expertise can be assessed with an automatic testing system.

At present, the iService system is only available for KDI engines, but will gradually be extended to cover all the petrol and diesel engine families offered by Kohler Engines.

The platform has been designed to meet the needs of both the service network and end users. It provides simple, self-explanatory interactive content that can be accessed easily from smartphones, tablets and PCs.